![]() ![]() ![]() I forgot my mobile device at home or do not have it with me I have multiple Learnosity accounts with different username/passwords and my authentication code is not working.My six-digit authentication code from the authenticator app is not working.I cannot scan the QR code because I am using my mobile device. #AUTHY DESKTOP WITHOUT PASSWORD HOW TO#I don’t know how to add a site to my existing authenticator app.I don’t know what an authenticator app is.Issues setting up or using an authenticator app I didn't receive a verification code via text message.I have to log in with two-factor authentication every time I go to the Author Site.I received an error saying ‘Your username/email is not a valid email address.I’ve lost my mobile device or it was stolen.I forgot my mobile device at home or do not have it with me.General two-factor authentication log in issues This page provides a list of common problems with two-factor authentication login and what you can do to solve them. Your organization turned this on because it's more secure than just your password. If you reached this page by clicking a link in the Author Site, it means your organization has turned on two-factor authentication, meaning that logging in requires a combination of your username/email, your password, and an authentication code from your mobile device. ![]()
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